3.0 Evaluate Pending Start Loan SA Reference: Establish and Maintain Loan Process Model - Page 2 for the business process diagram associated with this activity. Actor/Role: CSR Description: The CSR or Authorized User reviews the pending start Loan Service Agreement. Prior to Service Agreement activation, it may be determined the Service Agreement needs to be updated, activated manually or canceled. The Customer may call and indicate they are not proceeding with the Loan.